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Orders & Customization
Tailoring Luxury to Your Personal Vision
How long will it take to receive my order?
Because many of our items are handmade, typical production time is 3–10 business days, though this may increase during peak holiday seasons
Can I request a custom design?
Yes, we specialize in bespoke décor, holiday styling, and custom-themed trees rooted in your specific vision and style.
Are there variations in the products I see online?
Since our products are handcrafted, slight variations in color, size, and materials may occur as part of the artistic process.
Shipping & Returns
Seamless Logistics for Your Sensory Home
Where do you ship?
We currently ship throughout the United States and are looking to expand to international destinations, including Canada.
What happens if my package is lost or stolen?
Once a carrier marks a package as delivered, Jai’s Design Studio is no longer responsible; please contact the shipping carrier directly for resolution
What is your return policy?
All sales are final due to the custom nature of our products, except in cases where the wrong item was shipped or arrived damaged
How do I report a damaged item?
You must notify us within 48 hours of delivery and provide photographs of the product and its packaging.