Shipping policy

 

Effective Date: March 12, 2026 

All Sales Are Final: Due to the custom and handcrafted nature of our luxury design products, we do not offer general refunds or exchanges.

Exceptions: A refund or exchange may be granted only if:

The wrong item was shipped to you.

The product arrives damaged.

Reporting Requirements: To be eligible for an exception, customers must notify us within 48 hours of delivery.

Required Documentation: You must provide photographs of both the damaged product and the original packaging when contacting us.

Contact Information: For return inquiries, please email info@jaisdesignstudio.com.